POOR SERVICE

I have been a loyal client with Vodacom for many years now, I have 2 lines with them, one for me, the other for my pensioner mum, Vodacom, especially trade route mall in Lenasia, I have never once received good service from them, hence all my upgrades are done at Clearwater Mall. Job number ***4, for blackberry 9720(**** phone) was handed in to the store on Feb 23rd , we are now heading for the end of April, We get no feedback from Vodacom, phone still under warranty by the way, I have got to send 2-3 emails before getting a stroppy response, no apology, no explanation, speaking in their technical jargon. I travel extensively for work purposes and Vodacom trade route has no consideration towards an old lady, who has got to be inconvenienced by going to the store repeatedly, only to be given excuses. No one will approach, greet and welcome a client. Trade Route has a lot to learn about customer care and satisfaction, they can certainly learn from Umhlanga and Clear Water Mall branches, you may have to wait a while, like I did, however, they always keep you informed. I'm appalled with this bad attitude and lack of service. Calling into customer care vodacom doesn't help!!!!!!