POOR SERVICE

I recently app**** for a new contract with Vodacom via their online/telephone applications less than a month ago. Along with the delivery of the cellphone, I received a sim card that had a new number activated, eventhough I had requested to keep my prepaid number. It was almost a week later that I had my old number RICA approved and activated. Despite their promise of sim and connection fee exclusions for online/telephone applications, I was charged the fee of R296 TWICE for both numbers. In accordance with their delivery service terms and conditions, the first months subscription should not apply for incorrect deliveries. I have submitted this and previous queries over the recent weeks and I have only received notifications of the request being handed over to the next department, I am yet to hear that the matter has actually been resolved. I have been calling their after sales department all morning and no one has taken my call. I called 111 and the consultant left me on hold while trying to retrieve my INVOICE when I had requested a copy of my CONTRACT to be emailed.