RM
Robert M
1 reviews | Active since Jan 2022
20 Apr 2026, 19:25
Poor service
For as long as I have had this honor x9 pad the sim card I was given was a recycled number and it came with unwanted calls SMS email's and up till recently threatening calls and verbal assault from private and withheld numbers I called the customer to ask for a resolution to the problem I was given and a gentleman was put in contact with me he was very ****y as he is a team leader said he wont speak about my right to privacy and not to receive these unwanted calls.I then asked the guy if im not a customer and his response was yes sir you are wrong.Just shows you the type of service you get still waiting for an apology.Thank you Vodacom great to see how you treat loyal customers
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
21 Apr 2026, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Apr 2026, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Robert M's updateReviewer Update
21 Apr 2026, 09:07Due course?I have it recorded
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Robert M's update21 Apr 2026, 09:07
Reviewer Update
Due course?I have it recorded
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Robert M's updateReviewer Update
23 Apr 2026, 10:24How long must I still wait for assistance or you trying to downplay how unprofessional your team leaders are
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Robert M's update23 Apr 2026, 10:24
Reviewer Update
How long must I still wait for assistance or you trying to downplay how unprofessional your team leaders are
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Robert M's updateReviewer Update
06 May 2026, 08:07How much longer must I wait
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Robert M's update06 May 2026, 08:07
Reviewer Update
How much longer must I wait
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Robert M's updateReviewer Update
12 May 2026, 18:58Good day numerous resolutions was offered to me by the most patient and professional consultants I've spoke to at Vodacom.This gentleman was truly empathetic and totally understood my frustrations and he was cool as a cucumber for that I commend him and the excellent service he gave me even called me to give me options.Although I've decided not to take any resolution does not mean I was dissatisfied I could see the gentleman was willing to go above and beyond.Please acknowledge this man for his professionalism and perfect customer service I was really impressed with the way this was handled.Well done sir because of you this company can go from strength to strength.thank you
RM
Robert M's update12 May 2026, 18:58
Reviewer Update
Good day numerous resolutions was offered to me by the most patient and professional consultants I've spoke to at Vodacom.This gentleman was truly empathetic and totally understood my frustrations and he was cool as a cucumber for that I commend him and the excellent service he gave me even called me to give me options.Although I've decided not to take any resolution does not mean I was dissatisfied I could see the gentleman was willing to go above and beyond.Please acknowledge this man for his professionalism and perfect customer service I was really impressed with the way this was handled.Well done sir because of you this company can go from strength to strength.thank you
Vodacom's replyOfficial
14 May 2026, 13:36Dear Robert,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply14 May 2026, 13:36
Official
Dear Robert,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team