Poor service

I went to the Centurion branch of Vodacom to have my account details changed as i had changed over to another bank. They told me that it had all been changed and the payment would come off the new bank account for March. End of the month rolls by and I get an SMS to say that my account was not paid and i now need to make a payment. Imagine my upset over this as I reside in the middle of the Kruger national park and have trouble getting to a bank or any sort of shop for 6 weeks due to the nature of my job. I phoned the customer care line and spoke to Nthatisi who then assured me that I would be able to change the date of my debit in order to get the payment made. <br> <br> The agreed upon date came and went and no payment was taken off my account. I phoned the care line again, only to be told by Velly that the debit date could only be changed 3 days prior to the actual date. He then changed it to another date that would better suit Vodacom. I am now paying penalties because of their seeming lack of knowledge. I also reside in an area where the cell reception is truly terrible, so making phone calls is very difficult