Poor service

Firstly I would like to thank Vodacom to sort out my previous complaint. Out of this came the following complaint:<br> 1. Vodacom approved my application to take over 3 of my sons 5 contracts because he can not pay them.<br> 2. After my previous complaint Vodacom approved the application.<br> 3. When I went to the Vodacom Chatz shop where I app**** I was told to pay all 5 my sons accounts arrears before the deal can go thru and not just the accounts that I want to take over.<br> I just would like to know, why must a person always use ugly ways to get a service?<br>