Poor service

I would like to formally say that I am ****ed with the level of service I have received from vodacom, I do not know if its the fact I am a joke for believing that the complains and customer care really does care about me being a client or is this based on me continuing to pay pay pay

Firstly, I will admit that I have missed a few payments of the contract I currently have with them and to have my services cut is not a issue I have, its the fact that when are my services supposed to be cut. When I called customer care I got two different responses, customer care says that they can't cut my services if i have missed one payment, yet another department says that they can cut immediately if payment is not made so what is what here?

Secondly when my services are cut why am I liable to pay the full amount of two months yet for the remainder of the month I had no service at all

Both my routers have problems with connecting to the internet, on a consistent basis the light on the routers (Green = connection good, Amber = Connection not so good, Red = No connection) will be red yet Myself and My wife will notice that it will still continue to deplete my data on both my routers, when I report this yes compensation will be given but my last complain was not attended to, I was suppose to be compensated for both my routers but only received for the one

The level of all these complaints have been spanning since September 2017 and I haven't once gotten a definite update or conclusion