SS
Sela S
1 reviews | Active since Feb 2018
29 Jul 2019, 09:25
Poor service
Vodacom has once again disappointed me. So after I lodged a complaint via Hello Peter they took two days to contact me anyway I eventually got helped and my phone was un blacklisted and is operational. I asked the Matsie Mthembu at the ***** department on how Vodacom would compensate me for a phone that was blacklisted for a week!! She has chosen not to respond and ignored me. She has not even apologized for inconveniencing me and Vodacom will debit me on the 1st but I have been phoneless for a week!!
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Replies (2)
Vodacom's replyOfficial
29 Jul 2019, 10:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2019, 10:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jul 2019, 13:58 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2019, 13:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,