Poor Service

On the 29.05.2019 I completed an upgrade with Vodacom on this day the phone I requested was in stock, due to a system error no waybill number was generated resulting in a delay in the order. This delay has now resulted in the phone being out of stock. I have spoken to numerous advisor within Vodacom. 1 - The advisors has dropped the call on me in upgrades before I could even complete security. 2- I have been transferred to aftersales, retentions and upgrades and promised call-back backs by the mangers and none of returned the call. 3 - Spoken to somebody from the hello peter division of Vodacom who also promised he would have the order fulfilled and get back to me by COB on the 04.06.2019 which has not happened. 4 - Advisors have little to no telephone manner, speaking over customers, raising their voice. 5- I still do not have the phone and now being told the device is on back order because it is out of stock. 6 - I am already being charged for this new contract. 7 - The advisors who stated that they do not have facilities to warm transfer calls, is this true? 8 - No resolution has been offered for this, no alternative either.

This is the worst kind of Customer service I have ever received from Vodacom, a network who I always gave good feedback for because I would have signal where I go and for a customer who pays R740.00 each month I think I deserve good service.