NP
Nolo P

1 reviews | Active since Jan 2019

03 Jun 2019, 16:01

POOR SERVICE

This company is a *******, they have too many sub division departments under accounts.you call for settle amount its given to you,then months later you get statements that the amount for settling your contract is separate from your areas amount.

I called for a FULL settlement amount not half halfs,

see me using vodacom again.

POOR SERVICE :I CALLED AGAIN TO FIND OUT WHY I WAS STILL BEING BILLED AND AN AGENT ADV THEY MADE A MISTAKE AND MY ACCOUNT WAS SETTLED AND ON PREPAID,

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2019, 06:49
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Jun 2019, 11:25
Official
 Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre  on ***. 

We apologize for the inconvenience and the service experienced. 

Vodacom Consumer Website Team. 

Best regards,