1 reviews | Active since Sept 2016

02 May 2019, 18:53

POOR SERVICE

Good evening

I am so disappointed with Biche acres Vodacom store. I went there to make an account payment. It was 17:46 when arrived there and the store was already closed and that clearly shows that they closed earlier. Not that I'm comparing the phone shops but they where opened waiting for 18:00 to close and other stores where open as well.. What is it that is different from voda and them.. I spoke with Tiyane and he told me that they've already packed their EFTs and he doesn't want to argue with me.. But on the store window it states that they close at 18:00..I've rushed there knowing that they close 6pm Not 17:45 that Tiyane is talking about.. Honestly I'm not impressed shame. But if its like that.. Why can't they change the time on the window so that customers can know and not bother to rush there for no reason. My number is ********** 257.. And my name is Marilyn Kgamane.

Hope to hear from you. Thank you

0
Replies (2)
Vodacom
Vodacom's reply02 May 2019, 19:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 May 2019, 09:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team

Best regards,