Poor Service

I called Vodacom on the 9th of April 2019. I bought a Gig of Data to stream a show. After this data had been exceeded it depleted my airtime. I understand that this is how things has worked in the past but I’d received alternative information in this regard. I got an SMS in March stating that as off March once data was depleted it would not charge the out of data rates. So I was happy as this is also what telkom does. I raised this matter with a call centre agent who then escalated the matter. I even emailed the proof thereoff and still can. I then received an SMS , almost 2 weeks later saying they my matter has been resolved.

This is very disappointing and utterly shameful. Firstly I was promised a call and nobody called me. Secondly I have not had a solution and this has been logged as resolved, who knows On what basis. Maybe that’s individual gets commission for having resolved issues, well they haven’t resolved my issue.

Once again it’s sad that issues must always be sent through to this platform for any attention to be given to your customers.

Utterly disappointing but very commonplace these days by your standards.

Please respond my matter if you can, I’d be shocked if it would be to be honest.

Regards

“Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** “