Poor service
Pathetic service, way too overpriced. Dont care about their customers. I visited the Brooklyn store in Pretoria and spoke to the manager to enquire about the inappropriate packages that were sold to my wife and daughter. his response was how was he expected to smell that my wife ran a business?
we were not expecting any refunds , just wanted to ensure that we were being properly serviced with appropriate packeages, however he was not prepared to fix any shortcomings.
we have no option but for the contracts to run their course but bye bye vodacom.
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Replies (2)
Vodacom's replyOfficial
19 Apr 2019, 12:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Apr 2019, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Apr 2019, 11:00 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Apr 2019, 11:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,