Poor service

I went to Vodaworld on 2016-03-17 to have my Vodacom accounts reactivated. The account was fully paid and I produced the proof of payment to Makanete, the consultant who assisted me. I filled in the necessary request forms for my account to be reactivated. Due to a technical difficulty on the side of Vodacom no reference number was given to me and I was told by Makanete that I would receive a SMS with the reference number. To date I have not received any reference number or response from Vodacom. On Tuesday, 2016-03-22 I again went to Vodaworld. The consultant who assisted me on this occation, Tshepo informed me that there were no record of the application and that Makanete was not available to give any explanation. I had no alternative but to leave without receiving any help. Is this how Vodacom treats their customers? Should I waste my time and petrol to drive to Vodacworld every day untill someone can give me an answer? I have been a loyalcustomer of Vodacom since 1999 and feel that this is unacceptable and that I should change service providers and encourage all my friends and family to also do so.