poor service

I recently app**** for a cellphone contract with Vodacom online and everything went well. I received emails to confirm my order and also to verify my email for statement, I checked the following day and Spoke to Nkosinathi and he confirmed that my order was cancelled due to low score and I don't qualify for the phone I app**** for. my question was what score should I obtain to get the phone he couldn't answer me. I find their service poor if I didn't make a call to them I was gonna sit hoping that I will get my delivery.