Poor Service

I’ve received the worst service from your upgrade department especially from Cynthia. I’ve called in 3 times already for an upgrade that was supposed to be reversed on the 1st of April as advised but that was never done . I have been phoning in getting different consultants who promised they sending it to the administrator until I spoke to Cynthia who refused to give me a reference number for the call and she was very rude and insisted that the upgrade will be reversed after 24hrs it’s been 6days I want this upgrade reversed now