Poor service

I app**** for a contract on end of January 2018 at Vodacom Cornubia. I met up with a problem which resulted in me having to resubmit my application, new bank statement and payslip for the current month since it was on a new month. The problem which results in this I still don’t know. I had initially instructed to port my number ********** 718 from MTN so I keep using it. I waited the whole of February received a porting message beginning of February which was now the second porting message but still nothing from Vodacom. I decided to follow up beginning of March 2019, and was informed I had port issues I wasn’t too much into that. The shop said the application was taking long cause of a ********** application suspected. Then I was called by The shop to come in for my contract being approved after almost two months, so much waiting for 199 rand sim only package. I went there my phone still had my MTN sim still operating. Told to insert the new card. I was concerned about the card still active yet informed it’s no longer working. I put it in then some settings were done at the shop, I then left. After more then 24 hours later I then realized when customers call me and my family they go into voicemail. I then realized only Vodacom certain Vodacom numbers can call me one of them is my other job contract phone. I have been out of reach for a full day and a half. I called 082135 spoke with a lady she tried reset my WIG not sure what that is and asked me to restart the my device. Still nothing happened, I called again to inform Vodacom and spoke with another lady she said nothing is wrong on their side , logged a query and was said to be attended to in 24 to 48 hours so for the next day I’m still stuck with this issue. Off with a very bad start here not even a week and I’m having network problems. This is costly since I run my business with this number. So much for 199 package. Can’t even email your problems to Vodacom if it’s urgent you just have to wait...