POOR SERVICE

Our company have a corporate account with Vodacom for the last 10+ yrs. The only service provider we made use of . In Nov15 and Jan16 I have upgrade/new request. Up to date this was not delivered. While if anyone go into a Vodacom shop they will walked out with instrument and the line activated. My Vodacom contact person change regularly with many promises that never happen. As it happen in 2015, but I was able to meet with this new Reps this time asking to meet all the people I will be working with in the future, but we have the meeting, with many promises, again, and I was not allowed to meet any of the people eg where I do the requests, the person working with our account ec. As a company that spend up to R200.010.00+ in a month I would have thought that their service would have been MUCH better than what we received up till now. This two incidents is just a few of the hundreds I have to endure for the past years. I have written a letter in Jan 2015 to the CEO of Vodacom also with no feedback or even a promise of better service. Because of this poor service we are now forced to negotiate with other service providers, which I would have hope would not be necessary.