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Yanga M

1 reviews | Active since May 2017

30 Jan 2019, 10:00

Poor service

i am not happy with you service, I had a contract with you guys of which I settled last year. Now suddenly you debited my account and then later on credited. Now I had to pay for bank charges for the mess you made. I dont understand why you would still deduct money from my account while I had paid off the contract I had with you guys.

0
Replies (2)
Vodacom
Vodacom's reply30 Jan 2019, 11:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply30 Jan 2019, 11:52
Official
 Dear Yanga 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team 

Best regards,