TM
Thembisa M
1 reviews | Active since Jan 2019
17 Jan 2019, 13:25
Poor service
I made an upgrade November for 10 gigs I have been calling , being told that my number is old number it can’t be done I must wait for 7 days now it’s 3 months and I have been a loyal client with vodacom
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Jan 2019, 13:38 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2019, 13:38
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TM
Thembisa M's updateReviewer Update
17 Jan 2019, 13:44When is due course? because as I explained I have been waiting since November, all need is to upgrade to 10gigs is that too much to ask ? Must I wait till February?
TM
Thembisa M's update17 Jan 2019, 13:44
Reviewer Update
When is due course? because as I explained I have been waiting since November, all need is to upgrade to 10gigs is that too much to ask ? Must I wait till February?
TM
Thembisa M's updateReviewer Update
17 Jan 2019, 13:47Time frame pls
TM
Thembisa M's update17 Jan 2019, 13:47
Reviewer Update
Time frame pls
Vodacom's replyOfficial
18 Jan 2019, 16:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2019, 16:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,