Poor service

I recently discovered that Vodacom has listed me on ITC for the wrong reasons a ********** upgrade was done on my line and I was adviced that it will be sorted out within Vodacom I should not “worry “6months down the line am being told that am listed when I try to call the lawyers am being told that someone will call me and they never call when I call back am told that the system is offline when I call Vodacom the agent I spoke to told me that she’s not allowed to give information since the account is been handed over which I fail to understand cause am the account holder however she can see that my account was credited she doesn’t know why it still handed over this is an inconvenience for me because am being send around and not given answer in the mean time i cannot apply for anything because Vodacom listed me am very annoyed regarding the issue because am being send around and am not getting help Vodacom cannot be a trusted provider as they own employees go on to the system use customers credentials and do upgrades to up they targets the next thing your account gets credited you not being updated of any credits 6months down the line you are listed one can clearly not trust this service provider with anything am reporting this on this site hoping to get help who can I contact cause clearly Vodacom is not willing to help me