Poor Service

On Fri 4 Mar 16 i called 111 from my cell, questioning why my airtime is being deducted daily.<br> The Lady confirmed that I subscribed to something in Jan 16 and that a R6 daily was deducted for this.<br> To my surprise I asked her to cancel every deduction, she confirmed done.<br> Obviously I checked the Sat and deductions were still made. I called again and the next lady said there are 2xdeductions and that only one was cancelled. She tried and confirmed back office must cancel and this will only be done the Monday. She will give me a call and confirm.<br> Monday came and gone and I got no feedback. It was then that I called 111 again and asked for a Manager. After 30mins on the call The manager confirmed that its cancelled and that I will get feedback WRT the REFUND requested. I received a sms that stated 72 hours ill get feedback and if not I could call ***. This number still does not work! <br> This is the worst service ever and I expect ALL airtime deducted since Jan 2016 refunded ASAP! Every R6 daily! Feeback is requested ASAP as this is a disgrace as iv been with Vodacom since ive owned a cell back in 2000!