Poor service

Item: Vodacom
Rating: 1
Author: Sinethemba G

So yesterday I wrote a review about my experience with Vodacom & I have been waiting for them to call me the whole day yesterday but they didn't so today I just woke up to get a missed call from them & an sms saying my case have been closed so now I want to know how tf can they just close the case without helping me.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Dec 2018, 08:51

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply28 Dec 2018, 08:51

Official

Best regards,

Vodacom's replyOfficial

10 Jan 2019, 13:35

Dear Customer

It would be best to monitor your usage. Please access your Itemised billing to view your usage:

https://www.vodacom.co.za/vodacom/services/convenience-and-security/account-services/itemised-billing

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Jan 2019, 13:35

Official

Best regards,

Poor service

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