Poor service

Good day

My number is ********** 056 I did an upgrade last month toward end of November. I was assisted by Mpho. She stated that i will receive a message stating that i will pay R999 but i must ignore the message and that my subscription will only be R599 for samsung S9. When I checked in the app i saw that the amount that will go off is R901 i was suprised

I contacted your follow up team on 05/12/18 @ 17:30 i was advised that they will listen to the call recording and will provide feedback. No one phoned to provide feedback.

I phoned again on 11/12/18 I was advised that the person that is suppose to give feedback is off on that day, i was promised a call back the following day. No feedback

12/12/18 i call was made still no feedback, i was told that all team leaders are in a meeting and will be contacted back later in the day....guess what no call.

Today 13/12/18 I phoned i spoke to Wilson who was not helpful, he told me that only the person who i spoke to yesterday and a day before yesterday is the only one who can assist.

Is there anyone in that company who knows how to resolve queries.

I was told that it will take 24-48 for me to get feedback , guess

I need feedback