TM
THULISILE M
1 reviews | Active since Sept 2017
22 Nov 2018, 16:45
poor service
I have a contract phone with Vodacom cannot make outgoing calls or send massages , contacted customer service for help (as per customer service i failed to make payment) actually Vodacom is debiting on wrong date on Friday 16.11.2018 spoke with one of the supervisor by the name of Smangele Ndlovu said cannot assist me but should call accounts department the following day they will able to activate my line . my surprise spoke with another supervisor by the name of Ashwin Abrahams on Saturday 17.11.2018 he promised to come back to me no feedback yet to date. my question is if supervisors are failing deliver
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Replies (2)
Vodacom's replyOfficial
22 Nov 2018, 17:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2018, 17:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Nov 2018, 12:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Please contact *** for any account related information.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Please contact *** for any account related information.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2018, 12:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Please contact *** for any account related information.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Please contact *** for any account related information.
Regards
Vodacom Consumer Website Team
Best regards,