Poor Service

I renewed my contract (upgrade) on 16 October and was told delivery would take place on Monday 22 October. I called Vodacom this morning, 24 October, and was told the parcel was with Ram Couriers. When I called Ram they advised that Innocent from Vodacom had called them on 17 October and told them to return the parcel to Vodacom's warehouse. I again called Vodacom upgrades dept and was told the upgrade had been cancelled by ME!! Had I not called I would never have known this as nobody bothered to call me to confirm. I now have to wait another 5 - 7 working days for delivery. Shocking, at best! Get your act together, Vodacom