Poor service

I was at Vodacom Cornubia yesterday afternoon to have my whatsup which was deleted in error put back on my phone. I tried it myself but could not do it. The person who was helping me Nkosinathi Shezi told me I have to pay R40 before he could help me. I told him that I am a customer of Vodacom for almost 30 yrs and my monthly bill is +/- R3 000 per month and now he wants money to help me with a simple thing like this. He shift my phone over the counter to me and told me he is not a technician I must maar go to Gateway if I need help. He DOES not know what client service means. I went from there to MTN - and I am a Vodacom client not a MTN client . The lady there -Keshia Ramesh greets me very friendly, which was not the case at Vodacom, and helped me without asking me any money. It only took her 5 minutes and my whatsup was back on my phone. If this is the way to treat a client who is a client for almost 30yrs at Vodacom, I do not want to be part of Vodacom anymore. As soon as my contracts at Vodacom is coming to an end I am going to replace it with contracts at MTN. I am going to tell all my friends, colleagues etc about this incident and they will think twice when doing business with a company like Vodacom where there is no client services. Also wants to say this: I was standing there in the Vodacom shop waiting to be helped as the other two persons was busy with clients. Nkosinathi was chatting to someone outside the shop, knowing I was there but only after a while he came in and ask me if he can help me. The difference by the way how I was greeted by Nkosinathi and the way I was greeted by Keshia is huge. You immediately feel welcome when you step in Mtn but this was not the experience I had at the Vodacom shop.