Poor service

I, over the last couple of weeks, have had deal with Vodacom with a number of queries. Fair service received from the Call Centre but they could not help with my queries, so I had to then go to Liberty Midlands Mall, Pietermaritzburg to the Vodacom Shop and Customer Care Centre. Service from the Vodacom Shop was good but the service I received from the 're-vamped' Customer Care centre was SHOCKING!! A new system is in place, whereby you have to select which service you need help with. There is no signage indicating or explaining the different options and the particular person 'manning' the machine was not very helpful in advising the customer. I then had to wait for 50 minutes to be attended to and this was a mid-week, mid afternoon so was not very busy. I understand that all customers have different queries and some take longer than others but this length of time I find totally unacceptable. There appeared to be no supervisor or manager on the floor helping or liasing with customers waiting, to maybe re-direct or answer a simple query. When I eventually saw a consultant - Reduwan, his attitude and response was rude and condescending, because I happened to complain!!!