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lee-anne myburgh
1 reviews | Active since Sept 2018
06 Sept 2018, 10:22
POOR service
I phoned on the 06/08/2018 to cancel my contract - they told me it will be cancelled on the 06/09/2018 ( contract ended today as to my paperwork) - today i phoned them and they told me only the 30/09/2018 it will end, but I need to still pay the 1/10/2018 (one month extra)- never in my life will i ever use them or recommended then.
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Replies (2)
Vodacom's replyOfficial
06 Sept 2018, 10:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2018, 10:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Sept 2018, 18:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have responded via email.
Regards
Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2018, 18:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have responded via email.
Regards
Consumer Website Team
Best regards,