Poor service

On the 2018-08-25 I app**** for one of Vodacom's Online promotions for a Sony Experia L1 device, which one will receive a Play station 4 as an extra. I was informed that my application was received and that a sales consultant will contact me within 24 hours.

By Monday 2018-08-27 I still have not received a call from Vodacom, which I then phoned myself and completed the online application.

The consultant informed that the application was approved and took all the necessary details for the device to be delivered to me within 4 to 7 days.

On the 2018-09-04 I received a notification from my bank that the expected device's monthly instalment was deducted from my bank, but I have still not yet received the device.

I started phoning Vodacom to sort out the matter, and they informed that they can not explain why my account was debited, but according to them the contract was cancelled without a reason.

Today, after the hundredth time I called Vodacom to assist, I was informed that the online promotion no longer exist. Now they have money for a contract that does not exist and I;m without the joy of a new device.

There mistake, and I'm being penalised, my opinion, I think this is pathetic service from Vodacom. Every day I receive promises that they will phone back with feedback, and every day I receive no call, and I must follow up, just to speak to a new consultant who first refuse to transfer the call to the consultant I request, and then I have to explain the whole issue from the beginning.