1 reviews | Active since Aug 2017

06 Sept 2018, 06:40

Poor service

App**** for a laptop contract 2 days ago..... told me yes mam, you will get feedback with regard to your approval within 2 to 4 hours , via sms! Probably meant days...? Phoned the shop and they told me I’ve already been approved. So do we have to phone you guys to find out? Don’t worry Vodacom, you guys probably don’t need an extra client. P. S. Vodacom store, across Cell C, Centurion Mall.

0
Replies (2)
Vodacom
Vodacom's reply06 Sept 2018, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Sept 2018, 08:01
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,