AH
Alexa H
1 reviews | Active since May 2018
05 Sept 2018, 15:32
Poor Service
I bought a WhatsApp bundle which only worked for a little while until it stopped. I called customer care to help me with that issue and the assistant said she’d reset my phone number and didn’t get back to me on weather it worked or not, so I called the second time and the next assistant said it failed the first time and couldn’t reset again because it had already been done again and I should wait 24 hours because she handed the issue over to a technician but in the mean time my number has been barred from making calls, sms’ etc, and my WhatsApp bundles still aren’t working.
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Vodacom's replyOfficial
05 Sept 2018, 18:08Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(
Best regards,
Vodacom's reply05 Sept 2018, 18:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(
Best regards,