Poor service

I’m disgusted with the service Vodacom is providing to their existing customers and can imagine what new customers may experience, I’m due for an upgrade on my contracts and said ok let me do it on their site, so I did this and got my refence number all look good and I also got a mail stating if you don’t hear from us within 24 hours please contact the number provided and so I waited and nothing.

Ok so maybe I did something wrong so I reapply on the site got a new refence and email and waited again and nothing so I decided to give them a call, the lady I spoke to could not find any of the reference or even me on there system and stated that she would find out and get back to me, I’m still waiting for that call. The next day I called again to find out what was going on and the next person also could not find me but then found me on the old system and said that she would get the person who has access to the old system to assist and will give me a call again still waiting for that person to call me back, so I decided to give them a call again today and the same feedback was given this time the lady who I spoke to said the person next to her has the access and will give me a call in five 5mins it has now been over 4hours???.

So now I have gotten to the point that if I do not get a call by 12pm tomorrow I will be cancelling both my contracts with Vodacom as they got seem to want to keep the customers. So it up to you Vodacom as both my contract are due.