Poor Service

I have been attempting to do an online upgrade with vodacom since the 10th of July. Did an online upgrade and received a sms and email to confirm order. The email stated that should I not have been contacted with 2 days, I should call given number. Well life happens and before i knew it, it was the 20th of July and I had not heard from vodacom. So I called the online number and was told that I should have called them cos the message said that I should call them in 2 days if they haven't contacted me. Clearly customer satisfaction and retention is not a priority. So while doing the online upgrade over the phone - I was informed that I cannot get all the items that make up the bundle of the advertised deal - false advertising. I had cancelled that online telephonic order and opted to wait for all of the advertised items in the bundle. I was called to say that my cancellation will be processed and someone will call me. To date i have not received that call. On the 24th of July I redid the online application. I have received the email and sms saying that my order has been placed successfully. But now 13 days later, I still don't have a new phone and have received no communication from this useless company. I have complained on social media twice and have received the obligatory call from them. There is nothing they can do for me except tell me that they will look into it. It must be a difficult problem to look into cos its taking you guys almost a month to resolve. All i wanted was for someone to realize that I am a customer and I deserve to be updated on the progress of this transaction. But right now I feel like whatever you say or do is too little too late. I will be cancelling my contract with you and taking my business elsewhere.