Poor service

I am so unhappy with the service that I received from Vodacom Repair Centre in New Market Alberton, the service the is so pathetic and the staff is ***********, they don’t know the meaning of customer service, I took my charger in for repairs and they ordered a new charger they called to notify me that it was ready for collection on Monday the 23rd of July 2018 however I was out of town and I notifying the consultant that I will collect the charger before end of the week today is Friday the 27th of July when I get to the shop I am told that the charger has been sent back, no one cared to call and ask if they can send back the charger . I travelled all the way from Kempton Park to Alberton just for nonsense.