SR
Simthembile R
1 reviews | Active since Feb 2018
09 Jul 2018, 18:29
poor service
Few weeks ago i have filled a form for my phone Samsung Galaxy J5 prime. i have been told to wait the consultant, they will get back to me . it is 06/07/2018 still waiting for their call on ********** during working hours ********** after hours. Now Vodacom send me a statement that i have to pay my monthly premium but did not receive the claim out comes. if the insurance is not paying me the hone i see no need for me to pay the monthly premium for the insurance. Help me peter.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jul 2018, 20:58Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2018, 20:58
Official
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
SR
Simthembile R's updateReviewer Update
13 Jul 2018, 09:49Hi Vodacom
its 4 days now i did not receive any call from the insurance ********** .
SR
Simthembile R's update13 Jul 2018, 09:49
Reviewer Update
Hi Vodacom
its 4 days now i did not receive any call from the insurance ********** .
Vodacom's replyOfficial
13 Jul 2018, 14:12Dear Simthembile
Kindly be advised we have been unable to reach you on ***.
Please note all insurance claims and queries are handled by Cellsure. We would suggest you contact them on *** (free call from a Vodacom SIM) or email at *** for a speedy resolution.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2018, 14:12
Official
Dear Simthembile
Kindly be advised we have been unable to reach you on ***.
Please note all insurance claims and queries are handled by Cellsure. We would suggest you contact them on *** (free call from a Vodacom SIM) or email at *** for a speedy resolution.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,