Poor Service

Over the last 6 months I have had nothing but terrible experiences when dealing with the Vodacom call centre. My first issue was when I was promised something in December of 2017 and Vodacom did not deliver in January 2018. After 3 months of constant back and forth calls the matter finally got resolved.

However, since December 2017 I have experienced at least 2-5 dropped calls on a daily basis. I called Vodacom customer care and they assured me that a ticket would get logged and I would then receive feedback - 6 months later I am still waiting. I call in numerous times to find out what the issue is and eventually I was told that Vodacom is installing new towers which should fix the problem but I sit here wondering how I never experienced this issue 4 years prior to my upgrade in December.

I was told that purchasing a new sim card would fix the issue - guess what....I still get dropped calls ad empty promises from various call centre agents (unfortunately I did not get their names) that I will receive a call back from them with feedback - again I am still waiting.

I find it extremely irritating that with all the money I spend with Vodacom on a monthly basis that I am not entitled to fair service. I am not asking for special treatment but all I want is answers. Another things that I found very irritating is that after all the dropped calls that I experience, I am awarded with a 10 free minutes which will expire the same day - pathetic!!!!

I write this review in the hopes that I will receive a response and FEEDBACK but knowing the track record of Vodacom this will probably be the case.