Poor Service

Good Day There

Am writing this message as am not happy with Vodacom service guys, I submitted my Huawei Nova contract phone last year on 30th of November 2017 for screen cracks to Vodacom Promenade Shop they helped me to submit all the necessary documents fine time passes, this year on the 8th of January 2018 I visited Promenade branch to check my phone. They showed me my phone that wasn't fixed due to misunderstanding as they said that I was unable to reached over the phone as I provided all the alternative phone numbers including with my work number but then I had to submit it again for second time. And I gave them the same phone details as alternative phone numbers due to where I work am unable to deal with my personal phone calls during business hours. On the 15th of May 2018 went to them to check my phone again to see if was it fix but no the phone came back unfixed and their reason for that was the as same as the past first claim that " they were unable to reach me on my phone" I began to get angry at that time cause clearly you guys don't know the meaning of treating the client fairly (TCF)treating client fairly that your needs to put an angry face in order to be heard but you guys rate one to debit my bank account but at the same time fails to take care your client first. So I hold myself for that moment told them to resubmit it again for the third time as am still paying for the phone that I don't have and its been 7th month now for my phone being kept by Vodacom. Worse this time I manage to do follow ups to the insurances guys after receiving repair job no. ********** 1 the guys manage to sort me out as I persuaded them while I was on leave period as am back at work since 21th of May 2018 until now my phone is still on assessment process to be fix or to be exchange I don't know. They even stop sending those lame excuse messages that my phone " still on assessment process " all that stuff and am still paying on time whereas you guys are behind with Vodacom Somerset West Repair Centre yhooo guys your services is poor shame yhooo I can't even get enough sleep as am still think my phone while just paying for sim card now R471.52 geez.