AB
Andrea B
1 reviews | Active since Oct 2016
08 Jun 2018, 15:31
Poor service
On going and unresolved ***** and Disputes:
Since November 2017 and numerous subsequent follow ups from my self until to date;
Apparent ********** activity on my account pertaining to Police Stamped avadavat dated 13/11/2017. The Vodacom ***** department concedes there was ********** activity but no credit equal to the disputed amounts is ever given.
2017 - NOVEMBER 13TH. CALL REF ***017- NOVEMBER 15TH. REF 1-***1 ********** - JANURY 08TH. REF: 1- ********** ********** 2018 - MARCH 28TH. REF 1- ********** ********** 2018 - MAY 09TH. REF EC-1JEP-2LZBCQ
DISPUTED INVOICES:
H0-5YYXQ 01/11/2017 R1924,46. HO-5J285 31/10/2017 R4754,35
DISPUTED CREDITS:
CNI 163 444 R105,00.
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Replies (1)
Vodacom's replyOfficial
08 Jun 2018, 16:08Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2018, 16:08
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,