Poor service

Hi

I am sitting with contracts with vodacom in this year two are due for an upgrade, one went through without any issues now when I tried doing the other upgrade now suddenly they can't do what a client needs due to credit score why was this not an issue on the first upgrade, I think vodacom does not value customers anymore as they think they gone too big, to let vodacom know all the Latib's on vodacom are my family one call to all we will port to telkom who has better deals and service, if I don't get a nice phone without any once off payment I will not upgrade I will hand in a lawyers letter with cancellation of contracts and moved to telkom