Poor service.

Last week Monday I upgraded and the sales lady assured me that I will have the new phones (double deal) the next day if we conclude and confirm everything by 11h00. She gave me a reference number to use for tracking purposes with RAM. The next day I checked, nothing. I called the number she gave me and they inform me that it is on back order. I called her (Lynette) and complained. Until today I have heard nothing. I will call them again today and cancel. They are useless. I agreed to the deal base on the fact that I will et the phones the next day. Now I understand why so many people opt for other providers.