Poor service
I would like a team leader to please call me with regards to Game deals. I have a perfect credit score and my deal was declined and I was not given a reason as to why. I work in finance and understand credit and scoring. I earn well enough to afford R200 a month for a contract.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Shannen,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Vodacom utilises an automated scoring system to determine which clients qualify for Vodacom post-paid services and which services each customer may select. Your initial contract was approved on a portfolio relative to your overall profile, assessed by Vodacom’s scoring system.
There is no single attribute that determines the portfolio. It is a combination of factors captured and derived upon during the application process which results in a final outcome.
This can only be reviewed after 6-7 months; hence you are requested to wait this period. In some cases we do review this decision with a decline review. This can only be requested from the dealer who assisted with the application.
Should you not be happy with the automated decline, your dealer - Game can request for a decline review. If this was done already, this feedback is regrettably final.
Regards,
Shad
Best regards,
Dear Shannen,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Vodacom utilises an automated scoring system to determine which clients qualify for Vodacom post-paid services and which services each customer may select. Your initial contract was approved on a portfolio relative to your overall profile, assessed by Vodacom’s scoring system.
There is no single attribute that determines the portfolio. It is a combination of factors captured and derived upon during the application process which results in a final outcome.
This can only be reviewed after 6-7 months; hence you are requested to wait this period. In some cases we do review this decision with a decline review. This can only be requested from the dealer who assisted with the application.
Should you not be happy with the automated decline, your dealer - Game can request for a decline review. If this was done already, this feedback is regrettably final.
Regards,
Shad
Best regards,