TS
Tshegofatso S

1 reviews | Active since May 2018

09 May 2018, 15:06

Poor service

Bad customer service, I called the vodacom call Centre earlier on today just after I bought airtime and I couldn’t buy data bundles as it was giving me problems.

So I called in for assistance to my surprise this lady I spoke to didn’t show interest of helping me or anything she kept on telling me I should buy data bundles tomorrow as your technicians are working on the just for you technical problem.

She didn’t even get more information or try to suggest I log in to the website or an app.

The service I received was poor.

0
Replies (1)
Vodacom
Vodacom's reply09 May 2018, 15:33
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,