poor service

I am disgusted by the way my query has been handled. I called yesterday @16:51 and requested the legal department and was advised they are not available.I then requested that she(Lenah Marisa) does a follow up on my query and ask that they call me and she promised to get back to me @ 10 am today ,that was never done.I call again today and spoke to the senior Cecilia ,she couldn't help me but transferred my call to Lerato she promised she will handle it and legal will call me @ 12 pm. I have been patient with this. Now I demand my query to be resolved today hence nobody is competent to assist from yesterday.