POOR SERVICE

I was due for an upgrade in 2016, of which i was notified that my portfolio is not worthy of an upgrade, but i can downgrade my package. The staff at vodacom could not tell me why. I then did not worry too much as my phone was still working fine. On Friday 04 May 2018 I decided to visit the Vodacom store in Midrand Corporate Park, of which i was told the exact same thing. I tried to explain the consultant that i had been paying my account via EFT and not debit order, as vodacom had double debited me once before, and that i could not afford it if it had to happen again as my bill is around R2000 to R3000 per month, on a Red advantage contract of R800. I do believe that if i did not pay my bill up to date, that the service will be terminated until payment is received. Thus far I have been paying my account monthly after i receive a call of how much I am owing or after I receive my monthly statement, which ever comes first. By me spending this amount of money every month on a cellphone bill, of which i have had for the past 18yrs with vodacom, they refuse to allow me to upgrade my account. I think that this is totally unfair as a loyal customer to vodacom, as I have a second upgrade due later in this year.