Poor Service

My Account was Handed over to MBD by Vodacom and since made full payment with MBD to date Vodacom has not allocated a payment that was made on the 1st of July 2024 ...

their agents cannot call MBD to verify the payment and get proof therefore, all I get told to call MBD ... Again, MBD tells me they have escalated the matter to Vodacom.

All I need is Vodacom and MBD to talk to each other and resolve this matter rather being sent from pillar to post.