JM
Joyce M
1 reviews | Active since Apr 2017
24 Apr 2018, 15:54
Poor service
I am failing to understand how vodacom operates. My account was **********ly upgraded,. after 6 months of begging them to cancelled those lines under my name, they promised to cancel and close that contract. Now I tried to open the new account, I was told that I still have the active contract under my name. I dont know what to do with this now.
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Vodacom's replyOfficial
24 Apr 2018, 17:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Apr 2018, 17:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,