Poor Service

Poor customer service experience through numerous phone calls to both customer care and the cancellations department. After a total of 45 minutes spent on the phone across 3 different people I had received no assistance. Over and above the loud chatter and laughing in the background which I brought to the consultant's attention and he did nothing about it. I eventually asked to speak to a manager or supervisor and after being placed on hold I was told that there was no supervisor available. I was told by the consultant that he would find another team leader from another department to assist, but all he did was put me through to the customer survey. Needless to say I rated them poorly on all aspects and will not be using vodacom again once my contract ends.