RB
Rousseau B
1 reviews | Active since Mar 2018
26 Mar 2018, 17:09
Poor service
I have 3 24 months contracts with Vodacom since Dec2017.The deal was a Samsung8 phone with a free R5000 flight centre voucher for each phone! After I have been 5 times at Vodacom outlets,4 times email their customer service department , phone a few times I still have not received my free vouchers from Vodacom. The last email I sent off to customer service they told me they can not do anything for me I must deal with Samsung directly!!!With who did I sign the contracts??? Vodacom had the special in December not Samsung.I will cancel my contracts with them as they did not kept their part of the deal!
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Vodacom's replyOfficial
26 Mar 2018, 18:48Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2018, 18:48
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,