KW
Krishnie W

1 reviews | Active since Jan 2016

24 Mar 2018, 13:57

Poor service

Data conversion ...not honoured. Everytime you call in you get different a agent and have to relay the whole complaint over and over again. Nobody returns your call .

0
Replies (3)
Vodacom
Vodacom's reply24 Mar 2018, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

KW
Krishnie W's update25 Mar 2018, 12:00
Reviewer Update
Dear Vodacom I am still awaiting a call ..your agent was to return my call at 10pm last night. No call yet more than 12 hours later. Regards Krishnie
Vodacom
Vodacom's reply27 Mar 2018, 10:34
Official

Good Morning

Thank you for the time and effort taken to voice your dissatisfaction to our office and for allowing me the opportunity to assist. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per our telephonic and SMS communication, your query was resolved.

Kind regards,

Ragmah Stevens

Best regards,