Poor service
I’m so not happy with the service from Vodacom repairs, I bought a Nokia 5 phone in January for business, on the 11th March it just went off never switch on again, I booked it in at East Gate Vodacom shop Job No: ********** 5 till today I still do not have a phone, and when I call for follow up I’ve been told that they waiting for parts and they don’t know how long I will still have to wait, so does that mean if it takes two months for them to get parts I will also have to wait that long to get a phone?
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Replies (2)
Vodacom's replyOfficial
21 Mar 2018, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Mar 2018, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 May 2018, 12:06Good day Mr Mteteleli Ndzongana,
As per our recent conversation,
We regret taking note of your experience.
Our records reflect that this matter was resolved.
We once again apologise for any inconvenience caused.
Regards
Shad
Best regards,
Vodacom's reply07 May 2018, 12:06
Official
Good day Mr Mteteleli Ndzongana,
As per our recent conversation,
We regret taking note of your experience.
Our records reflect that this matter was resolved.
We once again apologise for any inconvenience caused.
Regards
Shad
Best regards,